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FAQS
NEW USER SHOPPING FAQ
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This module focuses on entry-level shopping problems for new e-commerce users, covering account operation, product browsing, order initiation and basic shopping processes, with detailed and easy-to-understand professional answers.
Q1: Do I need to complete real-name authentication to place an order?
Ordinary daily shopping does not require real-name authentication. Real-name verification is only required for special product categories and large-value order transactions to ensure transaction security.
Q2: How to search and filter target products accurately?
Users can input product keywords in the search box, and use multi-dimensional filtering functions such as price range, product category, sorting popularity and user evaluation to quickly screen out suitable products.
Q3: Can I modify product specifications after submitting an order?
Unpaid orders support free modification of specifications, quantities and styles. For paid but unshipped orders, you can contact customer service to apply for specification adjustment within the valid time limit.
Q4: How to add favorite products and view collection records?
Click the favorite icon on the product details page to collect products. All collected items can be viewed and managed uniformly in the personal center collection list.
Q5: Is there a shopping cart capacity limit?
The shopping cart supports unlimited product addition, and users can add different types of products for batch settlement, which is convenient for one-stop shopping settlement.
Q6: How to check the latest platform activity rules?
All real-time platform preferential activities and participation rules are updated on the official activity homepage, and users can check and participate in matching activities according to shopping demands.